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Shipping Information
DOMESTIC SHIPMENTS 
The default prices are for US Priority Mail only in US dollars. All domestic shipments are sent via US Priority mail.  Orders are filled in the order that they are received. During some times of the year we receive large amounts of orders and there can be a wait time before we are able to ship. When we do ship, the deliveries are normally three business days or less for any destination with a zip code.   
  
INTERNATIONAL SHIPMENTS

Shipping to destinations outside the Continental United States (excluding Alaska and Hawaii) may be accomplished by using PAYPAL ONLY.

If you live outside the United States and you wish to order plants, you must first check your country's Prohibitions & Restrictions.  You can do this by clicking here.  Locate your country and determine whether whether live plants are allowed into your country.  If it says 'NO LIVE PLANTS', please do not attempt to make an order.  I will not send to any country where plants are prohibited.  The plants will be returned and money will be lost.

I will not send plants to the following destinations due to prior issues:  Canada, Korea   If you send an order from these countries, I will not send plants and will have to return your funds.  No exceptions.

There is some inherent risk in sending live plants to international destinations.  SMG Succulents will not be liable for any loss for any reason when shipped to any destination outside the United States.  Shipments may take 6-10 days to be delivered and sometimes longer.  The customer takes full responsibility for the total amount of the purchase and the shipping once it leaves the nursery.  The customer must take full responsibility for any required import permit or import duties, or local inspections.  You should check into this prior to ordering plants, since it can cause substantial delays in delivery.

All international shipments will be accompanied with a phytosanitary certificate.  The cost for the certificate is currently $31.  

Shipping costs are calculated using Priority Mail International rates.

** If you have questions about sending orders to your country, please send your question to sales@smgsucculents.com. 

           
REFUNDS/RETURNS
We endeavor to ship only the highest quality plants.  However, if for any reason you are dissatisfied with the shipment,  you must contact our customer service within 3 days of receiving the plants.  If we are notified within 3 days we will accept returns, and we will refund the amount of the plant purchase.  We are not responsible for any amount beyond the purchase price of the plants.  We are not responsible for shipments that may be lost, delayed, or damaged in transit.   All charges for shipping are non-refundable.  We do not guarantee that plants will live.

Copyright© SMG Succulents, Eagle Creek, OR
sales@smgsucculents.com